Small Robot Toy

🚚 Shipping and Returns Policy

💵 Shipping Cost

• Shipping costs are calculated based on the total weight of your order.
• 🛒 Simply add products to your cart and use our Shipping Calculator to view the estimated shipping cost at checkout.

😊 100% Satisfaction Guarantee

• Your satisfaction is our priority!
• We are committed to ensuring you are completely satisfied with your purchase.

🔄 Returns Policy

• Returns are accepted only for items that are damaged or incorrectly delivered.
• 📢 Important: You must report any issues within 24 hours of delivery to be eligible for a return or exchange.

🔔 Important Information for Returns and Claims

To ensure a smooth and hassle-free experience, please follow these guidelines:

📹 Unboxing Video Requirement

• It is mandatory to record a complete unboxing video of the product.
• 🎥 The video must show the package being opened, the product inside, and its condition upon delivery.
• ⚠️ Without this video, complaints or claims will not be entertained under any circumstances.

⏰ Timeframe for Submission

• Ensure the unboxing video is recorded and sent to us within 24 hours of receiving the product.

📧 How to Submit

• Email the video and relevant details to support@ov-lifestyle.in.

💸 Refunds and Replacements

• Refunds or replacements will be processed based on an evaluation of the evidence provided.
• ❌ Returns will not be accepted without proper evidence as per the policy.